Our promise to the customer

Always staffed. Always safe. Always clean.

Every TBRC restroom is a managed space, not a facility left to chance. That single decision changes everything a visitor feels the moment they walk in.

Always staffed, always safe

Trained staff on-site at all times, so every visit is a safe one, and their presence itself puts people at ease.

Always clean

Continuous cleaning throughout the day means there is never an unpleasant moment waiting behind the door.

A refreshing experience

A premium space that visitors are genuinely glad to return to, rather than one they endure.

The wow factor

A Nordic feel, premium materials, a signature scent and curated music. Small details that stay with people.

Easy access for everyone

Instant card payment and fully accessible facilities, designed for every visitor without exception.

Optional loyalty rewards

Pay and go at any time, or register once to unlock location-based offers across the centre.

TBRC vanity with terrazzo surfaces, warm materials and considered lighting
Scandinavian fusion design

A moment to breathe

This is not merely a restroom. It is a brief sanctuary within the flow of everyday life, rooted in Scandinavian heritage and inspired by nature's elements, transforming a functional moment into a calm, grounding, quietly restorative one.

Natural materials, tactile surfaces and a restrained Nordic palette echo stone, water, forest and light. Sound and scent are integral: a subtle soundscape softens the surroundings while a carefully composed fragrance evokes freshness without intrusion. Nothing is excessive, yet every detail is considered.

How we guarantee a safe experience

Safety by design, not by accident

Three quiet mechanisms work together, so that safety is built into the space rather than enforced on top of it.

A cost barrier

A small entry fee stops misuse with no confrontation needed. Payment alone changes who chooses to enter.

Staffed screening

Trained staff can turn away visibly intoxicated or disruptive visitors, and their presence sharply reduces perceived fear.

The broken-window effect

A pristine, cared-for space signals active order. The premium environment itself elevates behaviour and does the work.

In practice: purpose-trained personnel, venue-specific safety training, a hidden alarm for emergencies, and integration with your existing security team. The principle follows Kelling & Wilson (1982), The Atlantic Monthly.

What the research says

Restroom quality shapes safety, behaviour and spending

75%

of respondents said they do not feel safe about hygiene standards in public restrooms.

Essity Hygiene & Health Survey, 2022
8.6/10

average satisfaction rating of a paid restroom operator in Europe. Evidence that the concept works.

2theloo customer satisfaction reporting

Safety drives movement

Perceived safety strongly influences whether customers move deeper into a shopping centre, and staff presence is a key factor in how safe a space feels. Semi-private facilities are disproportionately associated with fear, especially among women. Ceccato & Armitage, 2018

Restrooms shape spending

77% agree an unpleasant toilet worsens their image of the entire store; 67% say a pleasant one increases the whole store's appeal. Toilet use is statistically linked to longer visits and higher spending. Piha & Räikkönen, 2017

A loyalty offer arriving on a phone after a restroom visit
The customer loyalty programme

A visit that gives something back

Always optional. A customer can pay and go at any time without registering. But those who scan the code inside can link their visit to the centre's loyalty programme and receive exclusive, location-based offers on their way out.

  • Register once. Scan a QR code inside, enter details, sign up.
  • Sync automatically. The visit links to the mall's loyalty programme.
  • Receive offers. Location-based rewards after the visit.
Partnership

Bring this experience to your location.

Get in touch